IT IS a shame that Mike Laycock (The Press, January 30) missed an opportunity to laud a further success in our area.
First Hull Trains, serving passengers between Hull, Brough, Howden, Selby and through to London, achieved a rating of 95 per cent in overall passenger satisfaction, just one per cent less than the highest achiever, Grand Central.
This achievement represents an increase of seven per cent over the previous year with, uniquely, a score of zero per cent for dissatisfied or poor service comments.
We should celebrate having access to such reputable carriers.
Dean Whitehouse, The Gallops, York.