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Award success for CPP
12:06pm Wednesday 10th October 2012 in Business news
CPP Group has won the Innovation of the Year award at the European Call Centre & Customer Service Awards.
The award was presented to CPP for developing a product which helps solve the practical problems faced by customer service operations and helped achieve clear business objectives.
Shaun Astley-Stone, CPP’s managing director UK & Ireland, said: “We have spent four years implementing a hugely successful claims and fraud operational strategy, which has helped us improve the detection of fraud and boost the customer experience. Winning this award represents a significant achievement for the business and is a direct result of the hard work of our operations teams across CPP.”