Concerns over maintenance at Minster Grange care home in Haxby Road

Minster Grange care home

Minster Grange care home

First published in News York Press: Photograph of the Author by , Chief reporter

A YORK care home where four employees were recently suspended has now been strongly criticised by a watchdog.

The Care Quality Commission has raised concerns about the staffing levels, the care and welfare of residents and management of medicines at Minster Grange.

This is after two inspections were carried out. The Press reported in May that three carers and a nurse at the home in Haxby Road had been suspended after a whistleblower raised concerns relating to ‘manual handling practices’ for nine residents.

The Care Quality Commission says now in a report that it carried out an inspection in April after receiving some concerns.

After receiving additional information, it conducted a second out-of-hours visit in May.

The report says it found that there were not enough qualified, skilled and experienced members of staff to meet the residents’ needs.

Staff members told inspectors that staffing numbers needed improving in all areas.

A nurse was found to be covering two units on different floors by herself.

It reported one staff member as saying: “Staff are worried, agitated and stressed. We move staff around units to try and cover.”

They added: “We try not to let it impact on the care we provide but it does.

“People get up late and we struggle to do baths. We struggle to answer call bells.”

The report says that while some residents said they liked living at Minster Grange, others said they found the care lacking because of short staffing, and claimed agency staff had not had the training they needed.

On the evening visit, the inspectors found five residents who looked unkempt, were wearing dirty clothes and were not receiving prompt care.

“We observed people ringing bells and requesting support but staff were busy so they had to wait for assistance,” it says.

“We asked the manager to come up to the unit so that people could be given appropriate support.”

It says the home did not have appropriate arrangements in place to manage medicines.

This meant that 13 people were not protected from the risks associated with the medicines.

No one was available for comment at the home’s owner, Lifestyle Care plc.

Comments (5)

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11:15am Wed 25 Jun 14

only human says...

Its about time care staff were listened to more often as these care facilities only kick into shape when they are tipped off about a visit from cqc etc.
Staff in the care sector in general are treated like the modern day "chimney sweeps" over worked and underpaid hence the staff turnover and reliance upon poorly qualified or non fluent English speaking staff is common place.
Headlines such as this are still common place despite the CQC because of a failure to listen to staff on the frontline.
Many times CQC go into places which have been fully manned up and equipped for the inspection but the cracks will almost always have been plastered over temporarily and they really need to dig deeper than checking a few bits of tick box papers , many of which could easily have been doctored retrespectively.
I myself have been in a situation where i had to whislte blow and thats exaclty what happened,Our manager called us together and told us to go and check evey t was crossed and every i dotted and any gaps in paperwork filled in.
They then went on a frantic mission around the building playing catchup with auditing.Mistakes on medication files and gaps were not spotted and the paperwork still signed off as "no errors"
Its not just good enough to have systems of care on paper if there are not enough competent staff and resources to carry out those careplans.
Many care staff are still reluctant to speak out as their bosses will find a way to discredit them somehow and get rid of them.
There should be a uniformed method of care practices and record keeping across the board whether local authority or privately operated.
These staffs concerns must be listened to and taken seriously and actioned not swept under the carpet as at present.
Its not enough to say " Its all about the money "
Its about time care staff were listened to more often as these care facilities only kick into shape when they are tipped off about a visit from cqc etc. Staff in the care sector in general are treated like the modern day "chimney sweeps" over worked and underpaid hence the staff turnover and reliance upon poorly qualified or non fluent English speaking staff is common place. Headlines such as this are still common place despite the CQC because of a failure to listen to staff on the frontline. Many times CQC go into places which have been fully manned up and equipped for the inspection but the cracks will almost always have been plastered over temporarily and they really need to dig deeper than checking a few bits of tick box papers , many of which could easily have been doctored retrespectively. I myself have been in a situation where i had to whislte blow and thats exaclty what happened,Our manager called us together and told us to go and check evey t was crossed and every i dotted and any gaps in paperwork filled in. They then went on a frantic mission around the building playing catchup with auditing.Mistakes on medication files and gaps were not spotted and the paperwork still signed off as "no errors" Its not just good enough to have systems of care on paper if there are not enough competent staff and resources to carry out those careplans. Many care staff are still reluctant to speak out as their bosses will find a way to discredit them somehow and get rid of them. There should be a uniformed method of care practices and record keeping across the board whether local authority or privately operated. These staffs concerns must be listened to and taken seriously and actioned not swept under the carpet as at present. Its not enough to say " Its all about the money " only human
  • Score: 23

11:19am Wed 25 Jun 14

Fat Harry says...

Dont know about anyone else, but I'm terrified of getting old and infirm in the main parties' brave new privatised world.
Dont know about anyone else, but I'm terrified of getting old and infirm in the main parties' brave new privatised world. Fat Harry
  • Score: 17

8:45am Thu 26 Jun 14

nearlyman says...

If any business is looking to make money it is looking for savings. Savings in this sphere usually means cutting corners. It boils down to whether the business is looking to make money or make lives. These failings happen time and time again. Should we entrust the care of the most vulnerable to the temptations of private enterprise ?
If any business is looking to make money it is looking for savings. Savings in this sphere usually means cutting corners. It boils down to whether the business is looking to make money or make lives. These failings happen time and time again. Should we entrust the care of the most vulnerable to the temptations of private enterprise ? nearlyman
  • Score: 6

5:23pm Fri 27 Jun 14

LindaNess says...

My mother is one of the abused in this care home, but due to many problems, including the council run homes being closed, there are so few places that are registered to provide nursing dementia care. There are several caring staff in this home, but lots of agency staff, mostly without a good grasp of English, who are here today and gone tomorrow.
My mother is one of the abused in this care home, but due to many problems, including the council run homes being closed, there are so few places that are registered to provide nursing dementia care. There are several caring staff in this home, but lots of agency staff, mostly without a good grasp of English, who are here today and gone tomorrow. LindaNess
  • Score: 2

3:04pm Fri 4 Jul 14

sand5trev says...

My relative is in this care home and was one of those included in this. I would like to comment that she is very happy there and I am very happy with her care in every sense. The staff are very kind and caring, but sometimes if they are short staffed then obviously they become very busy and cannot attend the residents as quickly as they would like to. The short staffing problem has been sorted now and things can only get better for everyone. I have never found fault with any member or staff in any way, they do a superb job and they are very special people, dementia is a horrible illness apart from the physical problems some of the residents may have as well! The staff are wonderful (everyone of them). They do their very best for all of the residents and their relatives. Even giving up their days off to accompany residents on trips out etc. How many others would willingly do this? I personally would like to say a VERY BIG THANK YOU to each and everyone who works at Minster Grange.
My relative is in this care home and was one of those included in this. I would like to comment that she is very happy there and I am very happy with her care in every sense. The staff are very kind and caring, but sometimes if they are short staffed then obviously they become very busy and cannot attend the residents as quickly as they would like to. The short staffing problem has been sorted now and things can only get better for everyone. I have never found fault with any member or staff in any way, they do a superb job and they are very special people, dementia is a horrible illness apart from the physical problems some of the residents may have as well! The staff are wonderful (everyone of them). They do their very best for all of the residents and their relatives. Even giving up their days off to accompany residents on trips out etc. How many others would willingly do this? I personally would like to say a VERY BIG THANK YOU to each and everyone who works at Minster Grange. sand5trev
  • Score: 4

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