Tour de France visitor fuming over late cancellation

Tour de France visitor fuming over late cancellation

Tour de France visitor fuming over late cancellation

First published in News
Last updated

A CARAVANER has hit out at City of York Council after she claims a booking she made in January for the Tour de France weekend has now been cancelled.

Carole Love, 53, from Ayrshire in Scotland, says she and her cycling enthusiast husband, Bob, 46 booked a pitch for a motor home, at Millennium Bridge for July 5 and 6 at a cost of £62 at the start of the year and was called with less than a month to go to be told it had to be cancelled.

City of York Council has said that management changes at the site mean they have had to cancel some bookings.

Mrs Love said: "The guy on the phone could give me no explanation why my booking was being cancelled so late in the day and told me he had had to phone more than 50 other people who were in a similar situation to me.

"We have visited the city twice before and loved both trips, but this has left me very angry."

Sally Burns, director of communities and neighbourhoods at the council, said: “As we said on the Experience the Race website, we would confirm arrangements with people booking nearer the time and might need to offer alternatives if sites became unavailable, which is what we are doing.

"Due to changes to the management of these sites, we are sorry that we are now unable to accommodate caravan bookings and are working hard with our customers to do everything we can to help them find suitable alternatives for these clients and ensure that their visit to York is as enjoyable as possible.

"We’re sorry this customer wasn’t happy with our service as we aim for the highest standards and we hope to speak with her and resolve her concerns. We are able to continue to take tent bookings at the Millennium Bridge bookings as this requires a different sort of site management.”

Mrs Love said she now has a pitch at Rowntree Park for £67.60.

Comments (12)

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9:40am Wed 11 Jun 14

Platform9 says...

Mrs Love said she now has a pitch at Rowntree Park for £67.60.

And so the problem is?
Mrs Love said she now has a pitch at Rowntree Park for £67.60. And so the problem is? Platform9
  • Score: 39

9:46am Wed 11 Jun 14

again says...

So they knew the booking was not definite and they might have to accept an alternative.

They have an alternative no distance away at Rowntrees Park and had to shell out an extra fiver.

Did they really contact the Press over this and did the Press really see it as news?
So they knew the booking was not definite and they might have to accept an alternative. They have an alternative no distance away at Rowntrees Park and had to shell out an extra fiver. Did they really contact the Press over this and did the Press really see it as news? again
  • Score: 39

9:47am Wed 11 Jun 14

the original Homer says...

The headline is wrong- Mrs Love isn't a caravaner,

Firstly, she has a motorhome, not a caravan.

Secondly those who stay in caravans are caravanners, not caravaners.
The headline is wrong- Mrs Love isn't a caravaner, Firstly, she has a motorhome, not a caravan. Secondly those who stay in caravans are caravanners, not caravaners. the original Homer
  • Score: 16

10:48am Wed 11 Jun 14

dsom73 says...

the original Homer wrote:
The headline is wrong- Mrs Love isn't a caravaner,

Firstly, she has a motorhome, not a caravan.

Secondly those who stay in caravans are caravanners, not caravaners.
Well, spank you Helpy Helperton for those fascinating insights into the intellect of a carravanerist
[quote][p][bold]the original Homer[/bold] wrote: The headline is wrong- Mrs Love isn't a caravaner, Firstly, she has a motorhome, not a caravan. Secondly those who stay in caravans are caravanners, not caravaners.[/p][/quote]Well, spank you Helpy Helperton for those fascinating insights into the intellect of a carravanerist dsom73
  • Score: 23

10:54am Wed 11 Jun 14

the original Homer says...

again wrote:
So they knew the booking was not definite and they might have to accept an alternative.

They have an alternative no distance away at Rowntrees Park and had to shell out an extra fiver.

Did they really contact the Press over this and did the Press really see it as news?
Well if they were offered that alternative when they were told of the cancellation there isn't a problem.

But it reads as if they were not offered any alternative at the time ,and they just happened to luckily find the alternative themselves. That would be a problem, as others might not be so lucky and they weren't told they might be left with no booking at all.
[quote][p][bold]again[/bold] wrote: So they knew the booking was not definite and they might have to accept an alternative. They have an alternative no distance away at Rowntrees Park and had to shell out an extra fiver. Did they really contact the Press over this and did the Press really see it as news?[/p][/quote]Well if they were offered that alternative when they were told of the cancellation there isn't a problem. But it reads as if they were not offered any alternative at the time ,and they just happened to luckily find the alternative themselves. That would be a problem, as others might not be so lucky and they weren't told they might be left with no booking at all. the original Homer
  • Score: 9

10:56am Wed 11 Jun 14

YorkPatrol says...

Surely they have done her a favour...
Surely they have done her a favour... YorkPatrol
  • Score: -90

11:17am Wed 11 Jun 14

thinkingoutsidethebox says...

someone is looking to get a thread going on the Tour de France........either for the mark down brigade to play with or the cycle lobby to cry over. It's (the TDF) not been dealt with too well in all honesty here in York - but that's York for you. Not the citizens - those planners that don't and can't.
someone is looking to get a thread going on the Tour de France........either for the mark down brigade to play with or the cycle lobby to cry over. It's (the TDF) not been dealt with too well in all honesty here in York - but that's York for you. Not the citizens - those planners that don't and can't. thinkingoutsidethebox
  • Score: -3

12:12pm Wed 11 Jun 14

Grey Lady says...

Well, let's hope that the weather holds and the river does not flood, or nobody will be staying in either campsite!
Well, let's hope that the weather holds and the river does not flood, or nobody will be staying in either campsite! Grey Lady
  • Score: 18

12:30pm Wed 11 Jun 14

piaggio1 says...

For all you people who insist on towing these damned things. (Tax em .tax em hard.) There are two sites in york ...ossy lane .n clifton..or just form a circle on a bit o grass.with a fire going .n some horse.s n gas cannisters.n whatever else ........
For all you people who insist on towing these damned things. (Tax em .tax em hard.) There are two sites in york ...ossy lane .n clifton..or just form a circle on a bit o grass.with a fire going .n some horse.s n gas cannisters.n whatever else ........ piaggio1
  • Score: 4

2:04pm Wed 11 Jun 14

the original Homer says...

dsom73 wrote:
the original Homer wrote:
The headline is wrong- Mrs Love isn't a caravaner,

Firstly, she has a motorhome, not a caravan.

Secondly those who stay in caravans are caravanners, not caravaners.
Well, spank you Helpy Helperton for those fascinating insights into the intellect of a carravanerist
I don't see how my post gave any insight into the intellect of caravanners (or whatever you want to call them).

I'm not one myself, so I don't speak on their behalf.

My comment was aimed at the Press, for using the wrong word, and then spelling it wrongly as well. You can take that as an insight into my intellect if you like, but I think professional writers should write correctly. The standard of that writing is akin to me amputating a leg when I should be removing an appendix.
[quote][p][bold]dsom73[/bold] wrote: [quote][p][bold]the original Homer[/bold] wrote: The headline is wrong- Mrs Love isn't a caravaner, Firstly, she has a motorhome, not a caravan. Secondly those who stay in caravans are caravanners, not caravaners.[/p][/quote]Well, spank you Helpy Helperton for those fascinating insights into the intellect of a carravanerist[/p][/quote]I don't see how my post gave any insight into the intellect of caravanners (or whatever you want to call them). I'm not one myself, so I don't speak on their behalf. My comment was aimed at the Press, for using the wrong word, and then spelling it wrongly as well. You can take that as an insight into my intellect if you like, but I think professional writers should write correctly. The standard of that writing is akin to me amputating a leg when I should be removing an appendix. the original Homer
  • Score: -4

4:39pm Wed 11 Jun 14

Dr Brian says...

A None story! So why does our local Press (Printed in Bradford at the expense of local jobs) give it column inches?

Waste of time and a waste of space.
A None story! So why does our local Press (Printed in Bradford at the expense of local jobs) give it column inches? Waste of time and a waste of space. Dr Brian
  • Score: 10

12:59pm Thu 12 Jun 14

exileinnotts says...

And the point of this story is.

Another 2 minutes of my life I won't get back.

Can the press just keep themselves to running stories which are either a) interesting or b) have an impact.
And the point of this story is. Another 2 minutes of my life I won't get back. Can the press just keep themselves to running stories which are either a) interesting or b) have an impact. exileinnotts
  • Score: 2

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