Lift failure leaves elderly residents 'trapped' in their homes

York Press: LIFT ANGER: Fairfax Court in Acomb, where the lift has broken down LIFT ANGER: Fairfax Court in Acomb, where the lift has broken down

ELDERLY residents say they are trapped in their homes at a York retirement complex because its lift is out of action for up to six weeks.

The problems have arisen at Fairfax Court in Acomb, where many residents on the first and second floor rely on the lift because they are too old or infirm to use the stairs.

Peverel Retirement, which manages the complex, has written to residents to say a full upgrade of the lift is needed, for which a part must be specially manufactured in Spain, and the project could take six weeks.

Colin Jackson, whose mother lives at Fairfax Court, said she and many other residents now faced several weeks in 'jail' because they couldn't use the lift and couldn't manage the stairs, because of mobility or other problems.

"The laundry room and social facilities are on the ground floor," he said. "Many will not be able to access these without assistance."

He said residents had also been told they would have to pay for the repair costs, which would come to more than £20,000.

A resident, who did not wish to be named, said she could not climb the 28 stairs back to her second floor flat because of health problems and she was effectively trapped in her flat. "We have not had any apology," she added.

A Peverel Retirement spokeswoman apologised for the inconvenience caused to residents.

"We are aware of the issue and are working with the lift maintenance company to fix it as a matter of urgency," she said.

"Unfortunately the lift machine, bedplate and controller all need to be replaced. The controller is a major element of the lift system that has to be manufactured in Spain specifically for the lift at Fairfax Court.

"The two other parts for the lift have been ordered and will be replaced once the controller has arrived and has been fitted. The cost of repair will be covered by Fairfax Court’s reserve fund.

"The welfare and wellbeing of our residents is always our most important concern. Our onsite house manager will continue to keep residents advised of progress and will assist all residents with day-to-day tasks such as collecting refuse, carrying shopping to individual properties and carrying washing to the laundry room when required."

Comments (8)

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1:29pm Thu 17 Apr 14

postie28 says...

surely temporary accommodation could have been found for the residents , rather than leaving them isolated for 6 weeks.
surely temporary accommodation could have been found for the residents , rather than leaving them isolated for 6 weeks. postie28
  • Score: 5

7:37pm Thu 17 Apr 14

old_geezer says...

Lifts break down. Always have, always will. Yet "Peverel Retirement" - note the name - installs a lift that needs a part specially manufactured abroad? Surely there must be lifts with shorter lead times for repair?
Lifts break down. Always have, always will. Yet "Peverel Retirement" - note the name - installs a lift that needs a part specially manufactured abroad? Surely there must be lifts with shorter lead times for repair? old_geezer
  • Score: 3

8:35pm Thu 17 Apr 14

Teala42 says...

Diabolical I have close family here and if it was not for us doing what we can they would be lost
Diabolical I have close family here and if it was not for us doing what we can they would be lost Teala42
  • Score: 1

9:33pm Thu 17 Apr 14

cso025 says...

Absolute disgrace; building should have been built with two lifts to start with. As it is, all parts should be obtained before work starts then work should be carried out around the clock. The least the residents deserve is compensation; Peverel are quick enough to ask for money from the residents!!!
Absolute disgrace; building should have been built with two lifts to start with. As it is, all parts should be obtained before work starts then work should be carried out around the clock. The least the residents deserve is compensation; Peverel are quick enough to ask for money from the residents!!! cso025
  • Score: 4

9:40pm Thu 17 Apr 14

mother superior says...

Disgusting Peverel are quick to make money out of the residents and don't put money back into the maintenance of the building the least they should do is completely replace the lift not repair one that will be broken again in a few weeks time.Management should care about the welfare of the residents not how much money they can get out of these poor people!
Disgusting Peverel are quick to make money out of the residents and don't put money back into the maintenance of the building the least they should do is completely replace the lift not repair one that will be broken again in a few weeks time.Management should care about the welfare of the residents not how much money they can get out of these poor people! mother superior
  • Score: 3

9:58pm Thu 17 Apr 14

jemmaa69 says...

It's disgusting that residents are being treat like this!! The management are quick enough to ask for money. It's duty of care from the management's side to ensure the residents can get out of their flat. What happens if there is a fire? With close family living in the building I definitely don't agree with the way their all being treated. You wouldn't treat an animal like that never mind frail elderly people!!!!
It's disgusting that residents are being treat like this!! The management are quick enough to ask for money. It's duty of care from the management's side to ensure the residents can get out of their flat. What happens if there is a fire? With close family living in the building I definitely don't agree with the way their all being treated. You wouldn't treat an animal like that never mind frail elderly people!!!! jemmaa69
  • Score: 1

11:55pm Thu 17 Apr 14

Garrowby Turnoff says...

Bootham Engineers used to be expert at this sort of rare part manufacture. Must be a nightmare for the residents.
Bootham Engineers used to be expert at this sort of rare part manufacture. Must be a nightmare for the residents. Garrowby Turnoff
  • Score: 2

2:25pm Fri 18 Apr 14

fatboy1102 says...

Another example of poor management and profit driven greed. I have elderly parents living in this building and like all the residents they deserve to be treated with dignity and respect, not trapped like animals. What if a resident needs emergency care????. Maybe a change of management may help!!
Another example of poor management and profit driven greed. I have elderly parents living in this building and like all the residents they deserve to be treated with dignity and respect, not trapped like animals. What if a resident needs emergency care????. Maybe a change of management may help!! fatboy1102
  • Score: 1

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