North Yorkshire 999 fire calls could be answered in Cornwall

North Yorkshire 999 fire calls could be answered in Cornwall

North Yorkshire 999 fire calls could be answered in Cornwall

First published in News
Last updated

FIRE chiefs have today revealed 999 calls made in North Yorkshire may be transferred 400 miles away to Cornwall.

A link-up between the two counties' fire services mean they will be able to receive calls and dispatch firefighters on each other's behalf during busy periods, such as severe weather.

North Yorkshire Fire and Rescue Service said 999 callers could not always get through the control room immediately when handlers are inundated with emergency calls, and the arrangements - the only project of its kind in the country - would mean "increased capacity" to deal with this while also saving money.

The service said North Yorkshire and Cornwall were not usually affected by bad weather - the main cause of busy periods for calls - at the same time because of the distance between them.

It also said the system would mean less staff having to be on duty in each control room, particularly at night, although combined staffing levels at both centres would be higher than for a single control room. A Government grant has paid for a single "mobilising system" to be installed.

"This project will provide a better service to people calling the fire and rescue service in each area, and will save taxpayers' money," said Coun John Fort, North Yorkshire Fire and Rescue Authority's chairman.

"It will ensure the future of a control room in North Yorkshire, providing the best service for the public."

 

Comments (11)

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5:35pm Wed 12 Mar 14

Andy1675 says...

Utter Madness! I have never heard of anything so ridiculous! Having previously worked in an Emergency Control Room I fully well understand the importance of local knowledge. The degenerates who have thought up this should be kicked our the Fire Service - they are clearly not of sound mind. This is not at all a logical or practical solution. How about just employing more Control Staff in North Yorkshire Fire Control? The last option would surely be a link up with a neighbouring Fire Service - West Yorkshire or Humberside? Cornwall!!!
Utter Madness! I have never heard of anything so ridiculous! Having previously worked in an Emergency Control Room I fully well understand the importance of local knowledge. The degenerates who have thought up this should be kicked our the Fire Service - they are clearly not of sound mind. This is not at all a logical or practical solution. How about just employing more Control Staff in North Yorkshire Fire Control? The last option would surely be a link up with a neighbouring Fire Service - West Yorkshire or Humberside? Cornwall!!! Andy1675
  • Score: 15

7:50am Thu 13 Mar 14

The Grim Reaper says...

Might as well be Mumbai. The world has gone crazy.
Might as well be Mumbai. The world has gone crazy. The Grim Reaper
  • Score: 10

8:06am Thu 13 Mar 14

old_geezer says...

The Grim Reaper wrote:
Might as well be Mumbai. The world has gone crazy.
What about Down Under? Perhaps we could even out the peaks and troughs by exchanging calls with literally the other side of the world. I'm sure consultants could be found to recommend this as "cost-effective" and "meets all relevant safety standards".
[quote][p][bold]The Grim Reaper[/bold] wrote: Might as well be Mumbai. The world has gone crazy.[/p][/quote]What about Down Under? Perhaps we could even out the peaks and troughs by exchanging calls with literally the other side of the world. I'm sure consultants could be found to recommend this as "cost-effective" and "meets all relevant safety standards". old_geezer
  • Score: 6

8:39am Thu 13 Mar 14

SelbyLady says...

Hmm they'll never find my home then! When my in-laws were alive and we had to call for an ambulance for them we had to give precise instructions on how to find our remote location in Selby, god help us if they move this to Cornwall who probably won't even know where Selby is never mind other locations on North Yorkshire.

Absolute madness.
Hmm they'll never find my home then! When my in-laws were alive and we had to call for an ambulance for them we had to give precise instructions on how to find our remote location in Selby, god help us if they move this to Cornwall who probably won't even know where Selby is never mind other locations on North Yorkshire. Absolute madness. SelbyLady
  • Score: 8

10:35am Thu 13 Mar 14

Ignatius Lumpopo says...

Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked -
"What?"
"Bootham"
"What's Bootham?"
"It's a road. A main road."
"Where?"
"In York"
"How d'you spell it?"
etc. etc.
At least an operator in Cornwall might have a better excuse.
Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked - "What?" "Bootham" "What's Bootham?" "It's a road. A main road." "Where?" "In York" "How d'you spell it?" etc. etc. At least an operator in Cornwall might have a better excuse. Ignatius Lumpopo
  • Score: 3

11:02am Thu 13 Mar 14

stardust111 says...

Madness for sure. Local knowledge is a major part of dealing with emergency calls. I have 30 years experience of this kind of work. I am hardly surprised that the politicians in Cornwall are supporting it as the only jobs to be axed will be in North Yorkshire. Great deal we struck then.....thanks to the fire chief and our fire authority for dumping on their dedicated staff once again. Shows what they really think of their own people. Utterly shameful
Madness for sure. Local knowledge is a major part of dealing with emergency calls. I have 30 years experience of this kind of work. I am hardly surprised that the politicians in Cornwall are supporting it as the only jobs to be axed will be in North Yorkshire. Great deal we struck then.....thanks to the fire chief and our fire authority for dumping on their dedicated staff once again. Shows what they really think of their own people. Utterly shameful stardust111
  • Score: 2

11:07am Thu 13 Mar 14

stardust111 says...

What should be happening is a join-up with other blue light services in the County. That way we maintain local knowledge and also have better control over LOCAL standards of service to the community. This scheme would make me laugh if it wasn't so badly conceived and tragic in nature. The clock is ticking to the first death attributable to a lack of local knowledge resulting in wrong mobilising....it is just a matter of when, not if.....
What should be happening is a join-up with other blue light services in the County. That way we maintain local knowledge and also have better control over LOCAL standards of service to the community. This scheme would make me laugh if it wasn't so badly conceived and tragic in nature. The clock is ticking to the first death attributable to a lack of local knowledge resulting in wrong mobilising....it is just a matter of when, not if..... stardust111
  • Score: 3

11:10am Thu 13 Mar 14

PhilR@Strike says...

"Hello my lover!"
"What, you want a Fire Truck where?"
"We'll get you one Dreckly!" :(
"Hello my lover!" "What, you want a Fire Truck where?" "We'll get you one Dreckly!" :( PhilR@Strike
  • Score: 1

11:10am Thu 13 Mar 14

stardust111 says...

Ignatius Lumpopo wrote:
Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked -
"What?"
"Bootham"
"What's Bootham?"
"It's a road. A main road."
"Where?"
"In York"
"How d'you spell it?"
etc. etc.
At least an operator in Cornwall might have a better excuse.
Standard questioning protocol to ENSURE correct mobilising to the right street/area etc. takes a few seconds to confirm details. may appear to be asking silly questions, but vital to getting it right. In fact, exactly what will be lost when a person in Cornwall answers your call next time...
[quote][p][bold]Ignatius Lumpopo[/bold] wrote: Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked - "What?" "Bootham" "What's Bootham?" "It's a road. A main road." "Where?" "In York" "How d'you spell it?" etc. etc. At least an operator in Cornwall might have a better excuse.[/p][/quote]Standard questioning protocol to ENSURE correct mobilising to the right street/area etc. takes a few seconds to confirm details. may appear to be asking silly questions, but vital to getting it right. In fact, exactly what will be lost when a person in Cornwall answers your call next time... stardust111
  • Score: 0

1:10pm Thu 13 Mar 14

YorkShrimper says...

stardust111 wrote:
Ignatius Lumpopo wrote:
Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked -
"What?"
"Bootham"
"What's Bootham?"
"It's a road. A main road."
"Where?"
"In York"
"How d'you spell it?"
etc. etc.
At least an operator in Cornwall might have a better excuse.
Standard questioning protocol to ENSURE correct mobilising to the right street/area etc. takes a few seconds to confirm details. may appear to be asking silly questions, but vital to getting it right. In fact, exactly what will be lost when a person in Cornwall answers your call next time...
If it's standard questioning then by what rationale are you reaching your conclusion that this wouldn't happen if the call is answered in Cornwall?
[quote][p][bold]stardust111[/bold] wrote: [quote][p][bold]Ignatius Lumpopo[/bold] wrote: Unfortunately (although I totally agree with Andy1675) local knowledge hasn't been high on the list of priorities for the emergency response services for some time. When i called 999 a couple of years ago to report a serious incident in Bootham I was asked - "What?" "Bootham" "What's Bootham?" "It's a road. A main road." "Where?" "In York" "How d'you spell it?" etc. etc. At least an operator in Cornwall might have a better excuse.[/p][/quote]Standard questioning protocol to ENSURE correct mobilising to the right street/area etc. takes a few seconds to confirm details. may appear to be asking silly questions, but vital to getting it right. In fact, exactly what will be lost when a person in Cornwall answers your call next time...[/p][/quote]If it's standard questioning then by what rationale are you reaching your conclusion that this wouldn't happen if the call is answered in Cornwall? YorkShrimper
  • Score: 2

4:00pm Thu 13 Mar 14

Alf Garnett says...

The service said North Yorkshire and Cornwall were not usually affected by bad weather - the main cause of busy periods for calls - at the same time because of the distance between them.

Nice to see some stats on that. An Atlantic front moving across the country could affect both parts at almost the same time if coming from the north west. Cornwall and Norfolk might make a better pairing.
The service said North Yorkshire and Cornwall were not usually affected by bad weather - the main cause of busy periods for calls - at the same time because of the distance between them. Nice to see some stats on that. An Atlantic front moving across the country could affect both parts at almost the same time if coming from the north west. Cornwall and Norfolk might make a better pairing. Alf Garnett
  • Score: 1

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